Terms & Conditions
These general terms & conditions govern the use of all services, exuding only our “Campaign Management/Organisation” services which are governed by this set of terms and conditions
1. PHOENIX CAMPAIGNS LLP
Phoenix Campaigns LLP is a limited liability partnership, we are registered in England and Wales (registered number OC365849) are registered office is at Beehive Mills, Hebble End, Hebden Bridge, West Yorkshire HX7 6HJ.
Price estimates are based on our current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance, where such amendment is required in order to meet any rise or fall in such costs.
Phoenix Campaigns LLP reserves the right to charge the amount of any value added tax payable whether or not included on the estimate.
4. PRELIMINARY WORK
All work carried out, whether experimentally or otherwise, at customer’s request shall be chargeable.
Where any additional work of whatever nature is necessary as a result of copy supplied by a customer not being clear and/or legible, Phoenix Campaigns LLP shall be entitled to make additional charges on a time and materials basis to cover such additional work.
Proofs of all work may be submitted for customer’s approval and Phoenix Campaigns LLP shall incur no liability for any errors not corrected by the customer in proofs so submitted. Additional charges shall be made for any additional proofs that are required as a result of alterations required by the customer. When style, type or layout is left to Phoenix Campaigns LLP’s discretion, any subsequent changes to such style, type or layout required by the customer shall be subject to additional charges on a time and materials basis. Such additional charges shall not be applicable for our inclusive service package “Campaign Management & Organisation”
a. Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations and anything else whatsoever prepared, developed or created by Phoenix Campaigns LLP shall vest in and belong to Phoenix Campaigns LLP. Phoenix Campaigns LLP may use any artwork or printing produced by itself for the purposes of promoting itself. The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text and/or any other reproducible materials (“Materials”) prior to instructing Phoenix Campaigns LLP to reproduce the same. The customer shall indemnify and hold the Phoenix Campaigns LLP and its agents and representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the Materials by the Phoenix Campaigns LLP infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.
b. All design, text, illustrations, graphics, photographs, diagrams, drawings, logos and the selection and arrangement thereof, and all source code and all other material content of any Website owned, controlled or operated by Phoenix Campaigns LLP are the intellectual property of Phoenix Campaigns LLP or its content providers and as between Phoenix Campaigns LLP and the customer all intellectual property rights (including all copyright) arising out of or connected with such content shall belong to Phoenix Campaigns LLP. No reproduction of any part is allowed without written permission.
Unless otherwise specifically requested in writing any work may carry the Phoenix Campaigns LLP imprint which will be positioned at our discretion.
9. DELIVERY & PAYMENT
Turnaround is measured in Working Days, defined as days on which the clearing banks in the City of London are open for normal business. For orders made on a Guaranteed Turnaround service (being orders guaranteed to be ready within a certain period (the “Guaranteed Period”)), delivery (as more particularly described in paragraph 9(b) below) will be made no later than 10pm on the last Working Day of the Guaranteed Period. Should Phoenix Campaigns LLP fail to deliver within the Guaranteed Period (see also paragraph 10 Variations in quantity), a service “credit” will be awarded up to the value of the order in question (redeemable against future orders within 6 months of issue of the Credit in question) (the “Credit”). The customer will still be obliged to pay in full for the order in respect of which delivery was late, including any of the sums charged specifically for the provision of the Guaranteed Turnaround Service (“the Premium Charges”). Where the late delivery is as the result of the action or inaction of a third party, such as a carrier, Phoenix Campaigns LLP, at their absolute discretion, may elect to extend the Turnaround by one Working Day and the customer shall not be awarded a Credit during this time.
a. These services rely on the customer not delaying the progress of the order in any way (which delays include but are not limited to the customer not returning proofs by the time specified by Phoenix Campaigns LLP or failing to make payment by the time such payment is due) (a “Customer Delay”). In the event of a Customer Delay the customer shall not be awarded a Credit and the customer shall still be obliged to pay the Premium Charges but Phoenix Campaigns LLP shall not be bound to deliver within the Guaranteed Period.
b. Delivery of work by Phoenix Campaigns LLP shall be deemed to take place upon collection of the work by the customer (where the customer is obliged to collect the work) or (where Phoenix Campaigns LLP is obliged to deliver the work) actual delivery of the work to the customer by Phoenix Campaigns LLP. Where the customer is obliged to collect the work, customer’s failure to collect the work on the day on which Phoenix Campaigns LLP is contractually obliged to have it ready for collection shall be classed as a Customer Delay. Where Phoenix Campaigns LLP is obliged to deliver the work to the customer but the customer provides Phoenix Campaigns LLP with incomplete or incorrect delivery information or is not available to accept delivery, then provided that Phoenix Campaigns LLP has used reasonable endeavours to deliver the work to the customer, a failed delivery shall be classed as a Customer Delay.
c. Unless otherwise specified the price quoted is for collection of the work from Phoenix Campaigns LLP Beehive Mills, Hebble End, Hebden Bridge, West Yorkshire HX7 6HJ. A charge may be made to cover any extra costs involved for delivery to a different address.
d. Should expedited delivery be agreed Phoenix Campaigns LLP shall be entitled to make additional charges on a time and materials basis to cover any overtime or any other additional costs involved, including without limitation, the cost of couriers or special delivery post.
e. Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days or more Phoenix Campaigns LLP shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.
f. Risk of loss of or damage to work completed by Phoenix Campaigns LLP shall pass to the customer on delivery. Notwithstanding delivery and the passing of risk in the work to the customer, ownership of and title to the work shall not pass to the customer and shall be retained by Phoenix Campaigns LLP until Phoenix Campaigns LLP has received payment in full in respect of the work.
g. In the unlikely event that Phoenix Campaigns LLP deems it necessary to re-print work, the Guaranteed Period shall recommence from the time of Phoenix Campaigns LLP ’s confirmation to the customer of its agreement to reprint the work.
10. VARIATIONS IN PRINTING ORDERS
Every endeavour will be made to deliver the correct quantity ordered. However some variation is inherent in the print process and it is understood and accepted as reasonable that minor variations are immaterial and that Phoenix Campaigns LLP shall have no liability in respect of such variations. If there are major variations in the quantity of leaflets supplied the Customer’s sole remedy in respect of shortages will be a re-print of the entire shortage quantity of the relevant work, to be undertaken by the Phoenix Campaigns LLP within a reasonable period of time.
Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to the Phoenix Campaigns LLP and the carrier within three clear days of delivery (or, in the case of non-delivery within 28 days of despatch of the goods) and any claim in respect thereof must be made in writing to the Phoenix Campaigns LLP and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 42 days of despatch). All other claims must be made in writing to Phoenix Campaigns LLP within 28 days of delivery. Phoenix Campaigns LLP shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible.
Phoenix Campaigns LLP gives no warranties or guarantees or makes any representations as to the merchantability or fitness for a particular purpose of any completed work the subject of a customer’s order and all other warranties, conditions, guarantees or representations, whether express or implied, oral or in writing, except as expressly stated in these terms and conditions are hereby excluded. Phoenix Campaigns LLP shall not be liable for any loss arising from delay in transit not caused by Phoenix Campaigns LLP. Further, Phoenix Campaigns LLP shall not be liable for any indirect, special or consequential damages, loss of profits, economic loss, loss of goodwill or loss of anticipated savings or loss of data. The total aggregate liability of Phoenix Campaigns LLP in respect of any and all causes of action arising out of or in connection with the customer’s order and the Phoenix Campaigns LLP performance of services pursuant to such order (whether for breach of contract, strict liability, tort (including, without limitation, negligence), misrepresentation or otherwise) shall (subject to the provisions of paragraph 10) be limited to the sums paid to Phoenix Campaigns LLP by the customer in respect of the order pursuant to which liability has arisen. Nothing in these terms and conditions shall be construed so as to limit or exclude liability which cannot, pursuant to English Law, be excluded or limited including for death or personal injury or liability in respect of fraud or fraudulent misrepresentation.
13. CUSTOMER’S PROPERTY
a. The customer’s property and all property supplied to Phoenix Campaigns LLP by or on behalf of the customer shall while it is in the possession of Phoenix Campaigns LLP or in transit to or from the customer be deemed to be at customer’s risk unless otherwise agreed and the customer should insure such property accordingly.
b. Where a customer fails to collect work within 20 working days from notification to the customer of completion of the work Phoenix Campaigns LLP shall be entitled, at its discretion, to either store the work until actual delivery or collection is made and charge the customer for the costs (including insurance) of storage or to destroy such work (provided that the customer shall nevertheless remain liable for payment in respect of the relevant order).
14. CUSTOMER MATERIALS
a. Phoenix Campaigns LLP may reject any paper, or other materials supplied or specified by the customer which it considers to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by Phoenix Campaigns LLP reseller in ascertaining the unsuitability of the materials then that amount shall not be charged to the customer.
b. Phoenix Campaigns LLP shall have no liability in respect of any work being of less than reasonably satisfactory quality as a result of defects in or the unsuitability of materials supplied or specified by the customer.
c. Phoenix Campaigns LLP shall assume that quantities of materials supplied shall be adequate to cover normal spoilage accordingly if the quantities of materials supplied are not sufficient to cover normal spoilage (“an Insufficient Supply”) then Phoenix Campaigns LLP shall have no liability for any shortfall in quantity to the extent that such shortfall arises as a result of such Insufficient Supply.
15. CREDIT & PAYMENT TERMS
For invoices not settled within the agreed credit terms or for payments (14 days) returned unpaid (such as cheques, credit cards or similar), Phoenix Campaigns LLP reserves the right to charge interest on the overdue debt at 2% above the Bank of England base rate at the time and an administration fee to cover its debt recovery costs and any other costs relating to the collection of payment.
If the customer ceases to pay its debts in the ordinary course of business or cannot pay its debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against it, Phoenix Campaigns LLP without prejudice to other remedies shall (i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to Phoenix Campaigns LLP, and (ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in Phoenix Campaigns LLP ’s ’s possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such manner and at such price as Phoenix Campaigns LLP thinks fit and to apply the proceeds towards such debts.
a. Phoenix Campaigns LLP shall not be required to print any matter which in its opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights or any third party.
b. Without prejudice to paragraph 7 above, the customer shall indemnify and hold Phoenix Campaigns LLP harmless against all claims, demands, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of the work it is required to produce pursuant to a customer order being or alleged to be defamatory.
18. COLOUR PRINTING
All reasonable efforts shall be made to obtain the best possible colour reproduction on customer’s work but variation is inherent in the print process and it is understood and accepted as reasonable that, Phoenix Campaigns LLP shall not be required to guarantee an exact match in colour between the customer’s photograph, transparency, proof, electronic graphic file, previously printed matter (whether printed by printing.com reseller or other party) or any other materials supplied by the customer and the printed article the subject of the customer’s order.
19. DATA PROTECTION
a. The Client acknowledges and agrees that details of the Client’s name, address and payment record will be processed by and on behalf of Phoenix Campaigns in connection with the Services. Phoenix Campaigns LLP may use the customer’s personal data to let customers know about goods and services similar to the goods or services provided to the customer previously and any others matters that Phoenix Campaigns LLP considers may be of interest to customers. Customers are free to opt out of such marketing information at any time.
b. Where the Services include website hosting, Phoenix Campaigns warrants that, to the extent it processes any Personal Data on behalf of the Client:
(i) it shall act only on instructions from the Client; and
(ii) it has in place appropriate technical and organisational security measures against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data.
c. Phoenix Campaigns will not share Personal Data with any person or organisation or publicise any Personal Data except:
(i) where Phoenix Campaigns is compelled to do so by applicable law, or to protect the rights of other subjects of Personal Data; or
(ii) where express permission has been given by the subject of the Personal Data for such sharing; or
(iii) where it is necessary for specific information to be used by persons acting in the ordinary course of Phoenix Campaigns’ operations to provide some service that the subject of the Personal Data has expressly requested.
d. Phoenix Campaigns is registered with the Information Commissioner as a Data Controller.
e. In this clause 19, Personal Data has the meaning given in the Data Protection Act 1998.
20. FORCE MAJEURE
Phoenix Campaigns LLP shall be under no liability if it shall be unable to perform any obligation which is owed by it to the customer for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to Phoenix Campaigns LLP elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
21. VARIATION TO TERMS & CONDITIONS
These terms and conditions may be amended from time to time. The latest version of these terms and conditions may be accessed via the Website.
22. GOVERNING LAW AND JURISDICTION
These terms and conditions and all other express terms of the contract with customers shall be governed and construed in accordance with English law. English Courts shall have jurisdiction in relation to any matters arising in connection with any contract between Phoenix Campaigns LLP and the customer into which these terms are incorporated.